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Terms of Service

Last updated: March 30, 2026

These Terms of Service (“Terms”) govern your use of BrandRoom (www.brandroom.pro), operated by Festivawl Nexus SRL (“we”, “us”, “our”), a company registered in Romania. By accessing or using BrandRoom you agree to be bound by these Terms. If you do not agree, do not use the service.

1. Service Description

BrandRoom is an AI-powered tool that generates photorealistic branded video-call backgrounds. You upload a company logo, select a room style, configure lighting and logo placement, and receive a 16:9 background image suitable for Zoom, Google Meet, Microsoft Teams, and similar platforms.

2. Eligibility

You must be at least 16 years old to use BrandRoom. By creating an account you represent that you meet this age requirement and have the legal capacity to enter into these Terms.

3. Accounts

  • You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
  • You must provide accurate and complete information when registering.
  • Notify us immediately at support@brandroom.pro if you suspect unauthorised use of your account.

4. Credits & Payments

4.1 Free Tier

Upon email verification you receive 1 free generation credit. Free-tier images are delivered at 1440×810 resolution and include a BrandRoom watermark.

4.2 Paid Credit Packs

Paid credit packs remove the watermark and deliver images at full 1920×1080 resolution. Credit packs are available in the following tiers:

  • Starter — 5 credits
  • Pro — 15 credits
  • Studio — 50 credits

Prices are displayed on the pricing page at the time of purchase.

4.3 Guest Checkout

If you purchase credits without an existing account, an account is automatically created using the email address you provide. You will receive an invitation email to set a password and access your credits. By completing a guest checkout you consent to this account creation.

4.4 Refund Policy & EU Right of Withdrawal

Under EU consumer law you normally have 14 days to withdraw from an online purchase. However, because each credit is consumed by an AI generation call that incurs immediate infrastructure cost, you acknowledge and agree that the right of withdrawal is waived once a credit is used. For unused credits, you may request a refund within 14 days of purchase by emailing support@brandroom.pro.

If you experience a technical issue that results in a failed generation, contact us and we will restore the affected credit(s) at our discretion.

4.5 Credit Expiration

Purchased credits do not expire as long as your account remains active.

5. Acceptable Use

You agree not to:

  • Upload logos or content that you do not own or have the right to use.
  • Use the service to generate images containing illegal, offensive, defamatory, or infringing material.
  • Attempt to reverse-engineer, scrape, or abuse the AI generation pipeline.
  • Circumvent credit limits, watermark protections, or any other restrictions.
  • Use automated systems (bots, crawlers) to access the service without our written consent.

We reserve the right to suspend or terminate accounts that violate these rules.

6. Intellectual Property

6.1 Your Content

You retain all rights to the logos and brand assets you upload. By uploading content you grant us a limited, non-exclusive licence to process it solely for the purpose of generating your background images.

6.2 Generated Images

You own the generated background images and may use them for personal and commercial purposes (e.g. video-call backgrounds, marketing materials). We retain no ownership claim over generated outputs.

6.3 Our Service

The BrandRoom platform, brand, design, and underlying technology are the property of Festivawl Nexus SRL. Nothing in these Terms grants you rights to our trademarks or proprietary technology beyond the right to use the service as intended.

7. AI-Generated Content

Background images are generated using a third-party AI provider such as Google or OpenAI. By using BrandRoom you acknowledge that your uploaded logos, room templates, and optional webcam lighting-reference images are sent to that provider’s servers for processing. That provider’s own terms and data-handling policies apply to data processed by the AI service.

While we strive for high-quality outputs:

  • Results may vary and are not guaranteed to be identical across generations.
  • We do not warrant that generated images are free of artefacts or imperfections.
  • You are responsible for reviewing generated images before using them in a professional context.

8. Service Availability

We aim to keep BrandRoom available at all times but do not guarantee uninterrupted access. The service depends on third-party infrastructure (Supabase, our AI generation provider, Stripe) and may be temporarily unavailable due to maintenance, outages, or circumstances beyond our control. We are not liable for any losses arising from downtime.

9. Privacy

Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

10. Disclaimers

BrandRoom is provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted or error-free operation.

11. Limitation of Liability

To the fullest extent permitted by law, Festivawl Nexus SRL shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of BrandRoom. Our total aggregate liability shall not exceed the amount you paid us in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless Festivawl Nexus SRL from any claims, losses, or damages (including legal fees) arising from your breach of these Terms or misuse of the service, including the upload of content you do not have the right to use.

13. Termination

You may close your account at any time from your Account Settings page. We may suspend or terminate your account if you violate these Terms. Upon termination, your right to use the service ceases immediately. Provisions that by their nature should survive (Sections 6, 10, 11, 12, 15) will survive termination.

14. Changes to These Terms

We may modify these Terms at any time. Material changes will be communicated via email or an in-app notice. Continued use of the service after changes take effect constitutes acceptance of the revised Terms.

15. Governing Law & Disputes

These Terms are governed by the laws of Romania. Any disputes shall be resolved by the competent courts of Romania. If you are an EU consumer, you retain the right to bring proceedings in the courts of your country of residence and to use the EU Online Dispute Resolution platform.

16. Contact

Questions about these Terms? Reach us at:
support@brandroom.pro